Refund Policy
Connections, packages, and other digital benefits are normally credited or activated after payment verification. Once a digital benefit has been credited, activated, or used, a change of mind, failure to find a suitable match, lack of response, non-use of the account, deletion of biodata/account, or whether a marriage occurs does not automatically create a right to a refund, except where applicable law requires otherwise.
1. Cases that may be reviewed
A refund, reversal, or account adjustment may be reviewed for a verifiable duplicate charge, a successful provider payment where the related digital benefit was not credited, an incorrectly captured amount, or a verified technical error within Jannater Sathi’s reasonable control. Review does not guarantee approval.
2. Cases generally not eligible
Refunds are generally not available for consumed connections used to unlock contact details, credited/used packages, failure to receive a match or response, biodata rejection/suspension, user policy violations, a package selected incorrectly by the user, coupon expiry, third-party fees, provider processing delay, a personal change of mind, or another user’s conduct.
None of the deletion reasons—marriage completed through Jannater Sathi, marriage completed through family, or no longer interested in marriage—automatically creates a refund for digital benefits already credited, activated, or consumed, whether deletion is initiated by a user or an admin. A successful-marriage counter record is not a refund entitlement.
3. Before account/biodata deletion
Before deletion, keep any needed pending payment/order status, purchase history, and transaction references. Operational data may be removed after account deletion, although limited payment/audit records may be retained. An Order ID or Transaction ID may be required for refund review.
4. Coupons and promotional benefits
Coupons have no cash value. Refund review for a discounted purchase is based only on the amount actually paid. Reinstatement, reissue, or renewal of a coupon or discount is not guaranteed.
5. How to request review
Provide Support with the Order ID, Transaction ID, payment method, date/time, amount, and reasonable screenshot or statement evidence. Never send OTPs, passwords, PINs, card secrets, or complete payment credentials. Incomplete, altered, duplicated, or unverifiable claims may be delayed or declined.
6. Verification
System logs, payment orders, provider responses, credited connections/packages, coupon usage, prior refunds, and account activity may be reconciled during review. Fraudulent requests, false evidence, duplicate claims, or chargeback abuse may result in account restriction and investigation.
7. Third-party processing time
Settlement, reversal, fees, downtime, refund processing, and posting times of banks, mobile-financial services, card networks, Google Play, or payment gateways are outside our direct control. Approval by Jannater Sathi does not guarantee immediate receipt of funds; the provider’s processing time applies.
8. Limitation and final determination
To the fullest extent permitted by applicable law, refund eligibility is determined using verifiable transaction data, consumed digital benefits, provider status, and this policy. No particular refund result, timing, or provider action is guaranteed. Consumer rights or liabilities that cannot legally be excluded remain unaffected.